FAQ

About

  • What is MacEnizerTM?

    MacEnizerTM is the latest innovative solution to help Mac Users clean their systems with ease and perfection! The technology used in designing it is completely safe to use!

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  • How MacEnizerTM is different from other applications?
    • MacEnizerTM believes in creating the difference and providing ease of operation to the end user!
    • We have blended unique utilities together for Mac users & created one-stop solution for Mac optimization. This makes MacEnizerTM different from other apps present in the market.
  • Can I Trust MacEnizerTM?

    Use it once and you will have the answer to this! Yes, it is a classic solution merged with latest algorithms to clean your Mac!

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  • Download & Installation Related

  • Where can I Download MacEnizerTM From?
    • Please visit our home page https://macenizer.com/ and download MacEnizerTM. Alternatively, Click here to download MacEnizerTM.

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    • Downloading MacEnizerTM from our official website is secure. Please refrain from trusting unsecure sites claiming to provide MacEnizerTM!
  • How should I install MacEnizerTM?

    Follow the Instructions to Install MacEnizerTM.

    1. Launch the MacEnizerTM Installer.
    2. Click on continue button
    3. install1
    4. Click on Install.
    5. install2 install3
    6. Enter the password to allow the installation.
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    8. Click on Close button after MacEnizerTM is successfully installed.
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  • What are the system requirements to download and install MacEnizerTM?

    MacEnizerTM supports Mac OS 10.10 & above!

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  • Can I Install MacEnizerTM on Multiple Systems?
    • Yes! Install it on as many systems as you want!
    • One key will work on one system only for activation!
  • Activation Related

  • How can I activate my MacEnizerTM to full version?
    1. Click on “Activate Now” button! homescreen
    2. Click on “Already Have a License Key” button from the pop-up. activationscreen
    3. Enter the Activation Key & Click on "Activate Now" Button!
    4. enterkey
    5. Click on "Done" Button to complete activation. activatedsuccessful
  • I didn’t receive my Activation mail.
    • It may take 4 to 8 hours to get the Activation E-mail.activationemail
    • You may also check "Spam" or "Junk" settings of your mailbox to ensure the Activation E-mail has reached your inbox. spammail
    • Alternatively, you may E-mail us at help@macenizer.com or Click Here to contact us.
  • Why is the Activation Key not working for me?

    Follow the steps mentioned below to trouble-shoot the issue:

    1. Enter the Activation Key in the activation box as highlighted in the given image. enterkey
    2. Avoid spaces while copying & pasting key in the box. enterkeysupport
    3. Ensure you haven’t used the activation key on any other Mac system before!
    4. If the issue persists, please feel free to contact our technical support team at +1-855-202-2492. We will be more than happy to assist you.
  • I lost the MacEnizerTM activation Key!

    Don’t worry! Help is just a call away! Please reach out to our technical support team via call at +1-855-202-2492. Alternatively, you can e-mail us at help@macenizer.com.

  • Why am I getting an Activation error message?

    Activation error generally happens when you enter incorrect or incomplete Activation key!

    Here’s what you can do:

    • Please ensure you have the Activation E-mail with you. activationemail
    • Ensure you are entering the correct activation key (without any unnecessary space) in the Activation Box. enterkeysupport
    • If the issue persists, you may contact our team for support via call at +1-855-202-2492 or E-mail at help@macenizer.com.
  • It displays an Internet error at the time of activation!

    Please check the Internet connectivity! Alternatively, contact our technical support team via call at +1-855-202-2492 or E-mail us at help@macenizer.com Or simply "Click Here" to contact us.

  • How can I update MacEnizerTM to latest version ?

    There are two ways of updating MacEnizerTM to latest version.

    First Method:

    Click on "Check For Updates" to update the application

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    Second Method:

    Go to "Preferences" window & click "Check Now" to Update the application.

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  • Trial Differences

  • What are the major differences in Demo Version & Activated Version of MacEnizerTM?

    The only difference between the two versions is the issue identification and cleaning! Demo version of MacEnizerTM identifies the issue and you will need the activated version to clean them.

  • Is there a limit to keep the demo version of MacEnizerTM in the system?

    There is no such limit!

  • Refunds

  • How can I get a refund for MacEnizerTM?

    We strongly believe in the following lines “Treat your customer right, and they will keep you in business”. We develop best in class software that are proven effective by our team of experts. We try our level best to achieve Customer delight with every sale. Still in case our customers have difference in opinion about the functionality of our software, we offer a 60 days Money back guarantee (No questions asked!!). Please Click Here to contact us.

  • When will I get the money in my account?

    It takes 48 business hours to process the refund request!

  • Can you transfer money to a different account?

    The amount is always refunded in the account it was debited from! It is an automatic process with zero manual interrupts, and hence cannot be over ruled!

  • Uninstall

  • How to uninstall MacEnizerTM from the system?

    Instructions to uninstall MacEnizerTM from system are as follows:

    1. Click here to Download MacEnizerTM Uninstaller.
    2. Launch the MacEnizerTM uninstaller Application.
    3. Click on Uninstall Button.
    4. uninstall1 uninstall2
    5. Enter the password to allow uninstallation process.
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    7. Click on close button to confirm the uninstallation of MacEnizerTM.
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  • Will uninstalling MacEnizerTM affect my system in any way?

    MacEnizerTM is a completely safe application to use. Uninstalling it from your Mac will not affect your system in any way. However, your Mac may not remain in an optimized state after removing MacEnizerTM.

  • Task Specific

  • Why can’t I recover items once removed by MacEnizerTM?

    MacEnizerTM secludes all the unnecessary items & before it removes them, it seeks your permission! To ensure permanent removal of unwanted items & files, MacEnizerTM uses state-of-the-art technology that makes it impossible for these items to seek refuge in your Mac! Hence, the items once removed cannot be recovered.


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  • How can Cache manager improve the system performance?

    MacEnizerTM Cache manager focuses on the most recently used traces of items that acquire cache memory unnecessarily. It cleans all three cache types namely:

    1. User Cache
    2. System Cache
    3. App Cache

    This is done to ensure the cache memory is free to support any new application users want to use with their MAC. It shortens the time taken in calling any application thus, optimizing the overall system performance.

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  • What are unused languages in MacEnizerTM?

    MacEnizerTM Language Manager displays all the language options available in MAC. As users prefer a specific language to show the content in MAC, the rest of the languages are termed as unused languages. These unused languages occupy unnecessary space in drive and system memory. With MacEnizerTM Language Manager, A user may choose to clean the MAC of these unused languages!

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  • Why Current Charge capacity is lesser than Design capacity in Battery Inspector?

    The design capacity of the battery refers to the capacity of the battery cited by manufacturers. With continuous use over a period of time, the total battery capacity deteriorates! With effective Technology, MacEnizer™ is able to distinguish between the design capacity and current capacity of the battery. This helps in determining the Battery health status and the duration of time left with a single charge.

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  • How can I Limit the amount of system memory to be cleaned by MacEnizerTM?

    In order to use this feature, you would require the “Activated Version of MacEnizerTM”. The activated copy of MacEnizerTM will display “Preferences” option under “MacEnizerTM” heading (refer to the given image). Open “Memory Cleaner” tab & select the amount of memory you intend to clean by sliding the bar.

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  • Why is Secure Delete option important?

    As the name suggests, Secure Delete option is used to securely delete files from your MAC beyond recovery! Files once deleted with this option can’t be recovered in any manner! It uses latest algorithms to distort the selected file making it unrecognizable permanently. So, it is an important feature of MacEnizerTM and should not be tried on important files. Users should only consider using this option once they feel a file is completely unnecessary!

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  • How can I Schedule Auto Clean-up in MacEnizerTM?

    Auto Clean-up allows users to schedule the periodic cleaning of their MAC without any manual intervention. These regular clean-ups help in keeping your MAC optimized all the time.

    You would require “Activated Version of MacEnizerTM” in order to access this feature. Once you have the activated copy of MacEnizerTM, select “Schedule Cleanup” option from the navigation pane. Now click on “Add” button to add an auto clean-up schedule.

    You can name this cleaning task & select its start time! You can also set the occurrence of this event & select the items that you intent to clean!

    Now click on “Save Job” option to save this Clean up Task. You may also design multiple Clean-up tasks as per your requirements.

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  • How to enable Full Disk Access from iTunes Backup Manager in Mac OS 10.14 & above?
    1. Click on “iTunes Backup Manager” from the MacEnizerTM’s navigation pane.
    2. Click on “Allow Access” Button displaying on the bottom right corner.
    3. itunebackup
    4. A pop-up for Full Disk Access appears on the screen.
    5. Click on “Open System Preferences” button.
    6. ituneprefer
    7. Go to “Privacy” tab & click on Lock Icon displaying at the bottom left corner of the screen.
    8. lock
    9. Enter the password in the permission box & click on “unlock” button.
    10. unlock
    11. Now, drag the MacEnizerTM Application Icon from the Application Screen to the “System Preferences” screen.
    12. itunedrag


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  • How to Enable Full Disk Access for Safari in Browser Cleaner Mac OS 10.14 & above?
    1. Access “Browser Cleaner” option from MacEnizerTM Navigation pane.
    2. Click “Allow Access” option next to the Safari Application icon.
    3. brouseraccess
    4. A popup about Full disk access will be visible.
    5. Click “Open System Preferences”.
    6. brouserperfer
    7. Click the Lock Icon at Bottom left corner in Security & Privacy System Preference screen.
    8. lock
    9. Enter the Password in the permission box and click “unlock” button
    10. unlock
    11. From the Application Screen, Drag the Application icon to “System preferences” Screen
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  • How to Enable Full Disk Access for Mail Cleaner?
    1. Access Mail Cleaner from MacEnizerTM.
    2. Click “Allow Access” option from Bottom right corner.
    3. maccleaner
    4. A popup about Full disk access will be visible.
    5. Click “Open System Preferences”.
    6. mailperfer
    7. Click the Lock Icon at Bottom left corner in Security & Privacy System Preference screen.
    8. lock
    9. Enter the Password in the permission box and click “unlock” button
    10. unlock
    11. From the Application Screen, Drag the Application icon to “System preferences” Screen
    12. maildrag


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  • How to Enable Full Disk Access for Safari in Browser Add-ons?
    1. Access Browser Add-ons from MacEnizerTM.
    2. Click “Allow Access” option next to the Safari Application icon.
    3. addallow
    4. A popup about Full disk access will be visible.
    5. Click “Open System Preferences”.
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    7. Click the Lock Icon at Bottom left corner in Security & Privacy System Preference screen.
    8. lock
    9. Enter the Password in the permission box and click “unlock” button
    10. unlock
    11. From the Application Screen, Drag the Application icon to “System preferences” Screen
    12. addcleandrag


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